PROPERTIES & GENERAL SERVICES ANALYST - ODS

Santander

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 27 días
PROPERTIES & GENERAL SERVICES ANALYST - ODSCountry:PROPERTIES & GENERAL SERVICES ANALYST (ODS)Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates.Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts first. Be part of our Best-in-Class team and help us create unique value for our customers!Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.Mission and responsibilities:We want to take our customers' digital experience to a new level and you will help us innovate in digital product development in banking.
  • Budget management: analysis, monitoring, and reporting of the area’s budget. Cost control and invoicing oversight.
  • Coordination and supervision of the IT support service, ensuring compliance with service level agreements (SLAs). Control, prioritization, and follow-up of service requests and incidents.
  • End-to-end management of projects derived from the IT environment and internal services: needs identification, solution research and analysis, implementation, and post-deployment follow-up.
  • Hardware asset management, including vendor negotiation, purchasing, inventory management, and stock control.
  • Analysis, design, and implementation of improvements in internal workflows related to general services and IT support.
To be successful in the role you must have:
  • Experience in service management and project management across different areas.
  • Bachelor's degree in Business Administration, Industrial Engineering, or related fields.
  • Proficiency in Microsoft Office Suite, with advanced skills in Excel and PowerPoint.
  • Experience generating reports using Power BI (recommended).
  • Knowledge of Agile methodologies.
  • Familiarity with ITSM tools (example: ServiceNow).
  • Strong analytical skills and ability to make data-driven decisions.
  • Excellent organizational and communication skills.
  • Proactive and solution-oriented, with a willingness to learn, ask questions, listen actively, and propose value-driven actions.
  • Advanced English level (C1).
What do we offer?- Joining a dynamic and agile company undergoing international expansion.- Working in start-up mode with the support of the Santander Group.- Competitive remuneration and attractive benefits package.- Possibility of growth within the company and the Group.- Collaborating on international projects in different countries.- Excellent work environment, social clubs and frequent events.Would you like to grow with us? Join our team!ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing .

Santander