Descripción del empleoReady to boost your career with a leading company in premium mobility? At SIXT, we're looking for a Customer Support Agent for SIXT ride with fluent German and English skills, experience in customer service, and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector.Customer care is our top priority. Whether by phone, email, chat, or social media - in German or English - we're looking for people who are committed to providing effective solutions. Do you have experience in call centers or customer service? Then this opportunity is for you!YOUR ROLE
Together with the support team, act as the interface between customers and chauffeurs
Ensure high-quality standards are met and that every customer is safely transported from point A to B
Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
Make sure each booked transfer is assigned to the appropriate driver
Ensure that drivers and customers find each other - whether at a major airport, hotel, trade fair, company, or private residence - even when things get chaotic
Take care of every customer - celebrity or not
YOUR SKILLS
Fluency in both German and English, with excellent communication skills
Passion for customer service and a genuine interest in supporting and assisting clients
Minimum of 1 year of experience in a similar customer-facing or service-oriented role
Proficiency with MS Office tools and confidence in working with digital systems
Ability to work effectively in a remote environment, with availability for rotating shifts from Monday to Sunday
A proactive, solution-oriented mindset with a strong focus on delivering outstanding customer experiences
WHAT WE OFFER
Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products
Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world
Professional Growth. Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment
Apply now and become part of an international, forward-thinking team that's redefining premium mobility every day. We're excited to meet you!Información adicionalQuiénes somos:Somos un proveedor de servicios de movilidad líder a nivel mundial, con una facturación de 4,00 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT+ (abono de vehículos), dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos, a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT, la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo, y alineamos nuestra estrategia empresarial con visión de futuro. ¡Empieza con nosotros y postúlate ahora!
