IT Application Support Technician

Marsh McLennan

  • Van Nuys, CA Sepúlpeda, Segovia
  • Permanente
  • Tiempo completo
  • Hace 15 días
Company: Marsh McLennan AgencyDescription:IT APPLICATION SUPPORT TECHNITIANDEPARTMENT: INFORMATION TECHNOLOGY
STATUS: NON - EXEMPT
LOCATION: VAN NUYSOur not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an It Application Support Technician at Momentous Insurance, A Marsh McLennan Agency (MMA).Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).A day in the life.As our IT Application Support Technician in the Information Technology Department, you’ll be responsible for the following:The primary function of this position is to provide be the backbone of our operations, providing technical assistance related to back-office software applications, troubleshooting issues, providing support to end users, and ensuring smooth operation, often including user training and documentation updates. The IT Application Support Specialist produces documentation on process flows, issue resolution, procedures, activities and issue management. This position requires excellent analytical and personal soft skills, often working closely with users and vendors for issue resolution. This position also requires frequent and effective communication to users, vendors, stakeholders, and other IT staff. Being a self-starter with good time management and prioritization of tasks is a must for this role.Our future colleague.
We’d love to meet you if your professional track record includes these skills:
  • Maintain accurate and timely records in time tracking systems, ticket management systems, asset tracking systems, and monthly status and metrics report repositories
  • Manage printers, copiers and MFP devices: deploy, replace toner, add and delete users, clear jams, and perform maintenance
  • Licensing for company software deployed to company devices.
  • Create, maintain back-office system accounts.
  • Setup and manage access to various company related websites
  • Set up and train new employees on IT processes
  • Help keep all IT related documentation up to date: IT related maps, training documents, inventories, etc.
These additional qualifications are a plus, but not required to apply:
  • College Degree preferred (high school diploma is required).
  • Proficient MS Office Suite (Word, Excel, Outlook)
  • Applied EPIC AMS knowledge preferred.
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.Work environment & physical demands.
  • Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.
  • Work is performed in a typical interior/office work environment.
Valuable benefits.We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.Some benefits included in this role are:
  • Generous time off
  • Tuition reimbursement and professional development opportunities
  • Charitable contribution match programs
  • Stock purchase opportunities.
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3QpcjmwFollow us on social media to meet our colleagues and see what makes us tick:
  • https://www.instagram.com/lifeatmma/
  • https://www.facebook.com/LifeatMMA
  • https://twitter.com/LifeatMMA
The applicable base salary range for this role $58,000 to $86,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Who you are is who we are.We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.Marsh McLennan and its affiliates are EEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.#LI-DNI#LI-onsiteThe applicable base salary range for this role is $45,400 to $79,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh McLennan