Senior UX Manager - (They/She/He)

• Foster relationships and collaboration cross-discipline and act as a consistent advocate for our end users in product discussions, reviews, and critiques, exerting influence towards positive outcomes.
• Be part of the UX Leadership team reporting to the UX Director, working alongside other leads to ensure quality and cohesion of practices across projects and pods.
• Contribute to the evolution of UX maturity and standards across the organization, beyond your immediate team scope.
• Lead projects or initiatives, help define the strategy, objectives, and set the vision for the user experience of our product. Take ownership of strategic design efforts within the Customer App, aligning UX direction with product and business objectives.
• As a hands-on leader, you actively participate in project execution, addressing challenges, proposing solutions, and offering support to raise the bar and accelerate progress. For strategic projects, you take the lead in the conceptual definition and execution end-to-end, setting the standard for craft and depth.
• Champion users' needs and advocate for UX at all levels. Use research insights and data to influence roadmaps, prioritization, and product direction.
• Manage stakeholders, business priorities, and projects as well as help reports prioritize work, ensuring the right balance of product and UX community-focused initiatives. Identify gaps in capacity and resourcing, proactively raising headcount needs.
• Provide mentorship and leadership to talented ICs to improve performance and career advancement. Understand the career development needs of each direct report, as well as the business needs of Glovo, and how to align both effectively and engagingly.
• Encourage and enable an ego-free collaborative environment, where all give and receive feedback regardless of role or level and where diverse viewpoints and working styles are welcome.
• You will contribute to and ensure the adoption of our Design System, supporting senior and junior peers in doing so.

• A seasoned UX leader with 5+ years of experience in end-to-end digital product design, including experience in consumer-facing apps and complex ecosystems.
• A proven people leader with experience leading and mentoring design teams, with a track record of growing designers and content professionals in fast-paced environments.
• Strategic but hands-on: you thrive at the intersection of vision and execution, switching between zooming out to set direction and zooming in to shape critical design work yourself.
• A systems thinker, capable of connecting dots across surfaces, journeys, and squads, and experienced in evolving and scaling design systems across multiple teams.
• Strong in design operations: you know how to set up rituals, frameworks, and governance models that empower your team and drive impact at scale.
• You understand business goals and product metrics, think holistically, and can balance short-term needs while keeping an eye on long-term strategic goals. You know how UX contributes to business outcomes and product growth, and how to translate insights into measurable actions.
• You have experience with quantitative and qualitative research methods and take an active role together with UXR, ensuring the Product makes data-informed and empathetic decisions.
• An excellent communicator in English, both written and verbal, with strong stakeholder management and influencing skills.

• A portfolio or team case studies that demonstrate your impact across design initiatives in consumer-facing apps and complex ecosystems, clearly articulating your strategic role, leadership contributions, challenges tackled, and outcomes delivered.
• Experience working in product-led organizations within dynamic, high-growth tech environments.
• Experience leading multidisciplinary UX teams (e.g., product design, content, systems) and collaborating across distributed teams and stakeholders.

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Glovo