Collections specialist - USA / Canada market

• Contact customers to collect payments on overdue accounts
• Maintain accurate records of customer interactions and payments
• Negotiate payment arrangements with clients in a respectful manner
• Investigate discrepancies and resolve issues related to account balances
• Prepare and send out past due notices and follow-up communications
• Coordinate with other departments to ensure seamless information flow
• Analyze customer accounts to identify trends in payment behavior

• Fluent in English
• Proven experience as a Collections Specialist, Credit Control or in a similar role within finance or accounting departments.
• Strong understanding of collections processes, credit practices, and financial regulations.
• Excellent communication and negotiation skills to handle sensitive financial discussions.
• Proficiency in using accounting software and MS Office Suite, particularly Excel for data analysis.
• Detail-oriented with strong organizational skills to manage multiple accounts and prioritize tasks.
• Ability to work independently as well as part of a team, demonstrating initiative and proactivity.

LogicMelon