Our newest incoming, is one of the biggest telecom players in the Netherlands. With over 8 million users, they deliver fast mobile, internet & TV, but with a human touch.We are looking for a Team Lead profile for our Valencia office who speaks Dutch and English.Lead, mentor, and develop a team of 17-20 customer support agents to ensure high performance and professional growthMonitor and analyze team performance, providing timely feedback, coaching, and support to achieve and exceed KPIsTrack, report, and communicate performance insights and action plans to the Operational LeadEncourage a culture of continuous learning and development within the teamEnsure adherence to relevant laws, regulations, and internal quality standardsCollaborate closely with the traffic team to align staffing with operational needsManage relationships with internal and external stakeholders across functions to ensure seamless customer experience and alignment of goalsReporting to Operational LeadImportante empresa líder en su sector.Crecimiento profesional.+1 year proven experience leading customer support or service teams of similar sizeStrong focus on SLA and KPI-driven performance managementExcellent coaching, communication, and leadership skillsProactive, customer-focused approach to resolving issues and identifying structural improvementsData-driven mindset with the ability to analyze metrics and implement improvementsPassion for customer service and team developmentAbility to thrive in a fast-paced, dynamic environmentFamiliarity with call center software and technology is a strong plusOur newest incoming, is one of the biggest telecom players in the Netherlands. With over 8 million users, they deliver fast mobile, internet & TV, but with a human touch.They stand for tech made simple, inclusive service, and no nonsense. No small print, just clear connections for everyone.The chance to work in a scale-up environment with a high-performance cultureCollaboration with the most well-known and fastest-growing brands in EuropeBe part of an incredible, international community of like-minded and motivated professionalsThe opportunity to grow and develop yourself both personally and professionallyDelicious and healthy breakfast and lunchA comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and moreSupport with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance
