Process audit Customer Fulfillment

Sanofi

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 1 día
JOB PURPOSEThe Process Adherence & Audit Customer Fulfillment Lead is a key member to support Core model across the Customer Fulfillment processes and to audit/oversee Regional/Local teams on the core process adherence.In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition, process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.Process Adherence & Audit Customer Fulfillment Lead acts the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams.Process Adherence & Audit Customer Fulfillment Lead handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation.As part of the Customer Fulfillment Excellence team, Process Adherence & Audit Customer Fulfillment Lead contributes Customer Fulfillment Excellence to execute its strategy related to Global projects implementation as well as process simplification and optimization.MAIN ACCOUNTABILITIES1) Core model definition
  • Contribute to the Design, development, maintenance, simplification, optimization and improvement of core model processes in collaboration with regional leads and Transportation and Warehouse Global Process Lead. Processes in Customer Fulfillment Management core model include Customer Fulfillment Order taking, Order acceptance, Customer Fulfillment, master data required for proper Customer Fulfillment management flow and OTIF relationship.
  • The Core Model mainly comprises processes, technology landscape, RACI, business rules and KPI’s.
  • Collaborate on the change definition in policies and procedures supporting optimized and standard processes.
  • Propose actions to accelerate simplification of our operations, introducing innovative and harmonized solutions.
2) Core model adherence/audit
  • Build and maintain stakeholder relationships across all geographies and drive standardization of processes
  • Lead the preparation, conduct, and follow-up audit across all geographies the core model adherence
  • Oversee the process performance across the different geographies and provide input into how it can be further improved
  • Review and discuss and support in approval of exceptions to the Core Model with the regions
  • Utilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance and improvement opportunities
3) Global Projects & Initiatives Support
  • Collaborate in global projects (ex. ISHIFT) and neighboring functions initiatives where Transportation and Warehouse process is applicable
  • Ensure iO2C Core Model components are well understood to perform an effective implementation
BUSINESS & TECHNICAL BACKGROUND
  • Solid experience of process knowledge of Customer Fulfillment Management processes and related systems
  • Strong understanding of the overall Supply Chain E2E processes
  • Proven experience in Customer Fulfillment Management activity & engaging 3rd parties
  • Good knowledge of pharma business commercials, Trade Environment, Finance & business modelling
  • Proven experience in Project Management & process review
  • Multicultural mindset - international exposure
  • Excellent teamwork and interpersonal skills.
  • High capacity and willingness to learn about procedures
  • Ability to successfully lead & engage indirect remote teams
  • Fluent in English
SOFT SKILLS
  • Strong customer orientation
  • Strong Networking & communication skills
  • Excellent organizational and planning capabilities.
  • Capacity to challenge the consensus, current state and to propose solutions.
  • Ability to cooperate transversally & successfully work in a transversal environment.
  • Innovation and creative mindset
  • Strong leadership & influence capabilities
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