Bilingual Software Support Technician (French) - Remote

Seagull Scientific

  • España
  • 33.000 € al año
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at .We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.LOCATIONThis position works under a flexible work model, remote in Spain. International candidates willing to relocate to Spain are also welcome to apply.WHO YOU AREYou are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.WHAT YOU WILL DOWorking on our Technical Services team, you will help customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications. You will:
  • Engage with our customers over email, chat, and phone.
  • Provide support to customers by identifying, troubleshooting, and resolving technical issues. relating to our BarTender enterprise software and third-party applications.
  • Seek assistance from senior technicians or pass the case to them as needed.
  • Research and answer questions from resellers and end users about our software’s capabilities.
  • Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.
  • Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
  • Play a vital role in suggesting improvements to our product.
  • Work closely with other departments, including Engineering, IT, QA and Sales.
  • Above all, provide a World-Class customer experience.
WHAT WE REQUIRE
  • Technical support experience
  • Good working knowledge of Windows, applications and printers
  • Ability to communicate clearly and effectively in French and English
  • Excellent customer service skills
  • Ability to quickly learn and work with new software
  • Problem-solving ability and active listening skills
  • Ability to successfully collaborate with different teams, as well as being self-motivated to work individually
PREFERRED QUALIFICATIONS
  • Computer Science Degree or Technology Certification or self-taught
TERMS OF EMPLOYMENT
  • This is a full-time position with benefits.
  • "Contrato Indefinido"/ Permanent contract
  • Full work from home position within Spain
  • You must be able to provide documentation that proves authorization to work in Spain upon hire
COMPENSATION & BENEFITS
  • The salary for this role is €33,000 per year. Competitive salary and half-year bonus based on performance.
  • Additional compensation supplement for European languages spoken at a high level and Hybrid work compensation.
  • Work in an international, dynamic and passionate environment with a great company culture.
  • Join a growing and stable international company.
  • Office located in Madrid.
  • Company paid Private Medical Insurance and life insurance.
  • Flexible compensation benefits program (Transportation card, Lunch tickets etc.).
  • Professional training, and development opportunities available.
TERMS OF EMPLOYMENT
  • This is a full-time position with benefits
  • "Contrato Indefinido"/ Permanent contract
  • You must be able to provide documentation that proves authorization to work in Spain upon hire.
OUR CULTUREWe offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.EQUAL EMPLOYMENT OPPORTUNITYSeagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.#LI-RemoteApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orCover LetterAre you willing to relocate?What's your highest level of education completed?LinkedIn Profile URL:*What languages do you speak fluently?*Desired salaryEarliest start date?*Are you available to occasionally work weekends?*What is your level of English (spoken and written)?*Have you provided technical support before?*To what degree have you used the Windows operating system in the past?*Are you authorized to work in Spain without visa sponsorship and able to provide documentation upon hire? Do you have a NIE or DNI?*Have you previously worked for Seagull Scientific? If yes, please provide your employment dates and title.If you are being referred for this job by a Seagull Scientific employee, please provide their name.Any additional information you would like to provide in order to support your application to Seagull EMEA (e.g. special expertise, articles published etc.)?Under the Personal Data Privacy Law (GDPR), the personal data collected in this application form, your resume and this interview will be used by Seagull Scientific, Inc., only to assess your suitability to assume the job duties of the position, and will not be disclosed or provided in any illegal/unauthorized way to third parties. Review our Privacy policy https://www.seagullscientific.com/privacy to learn more.*Human Check*This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers.

Seagull Scientific