Junior Customer Success Manager German Market

• Ensure prompt and accurate answers to all clients' queries via ticket/call offering personalised feedback within the expected time limits (SLA).
• Guide our new clients with up to 30 seats through the onboarding and account set up, to guarantee an amazing experience for our clients.
• Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
• Build, engage and develop top quality relationships with our customers, through regular communication, via tickets, calls and video calls.
• Manage your own customer portfolio, keep its information updated on a daily basis and work on proactive improvement action plans.
• Promote and explain new products/services and functionalities to existing customers.
• You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.

• Fluent in both German and English
• Previous Customer oriented experience; other Sales,Customer Satisfaction, and similar experiences are highly valued!
• You like making things easier for customers and colleagues. If there's a roadblock, you want to smooth it away!
• Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
• Committed, organized, proactive problem solver and you love helping people.
• Strong organizational skills with extensive use of CRM tools.
• Decisive and fearless to pick up the phone and support our clients.
• Ready to work in a fast-paced, less corporate, startup environment.
• Eager to take ownership of the company and share improvement points (we have a culture of change!)

• Indefinite
• Full time
• €22,000 - €25,000
• Hybrid (08005, Barcelona, Barcelona, Spain)
• Customer Experience/CSM

Factorial