Trade Client Services Specialist

JPMorgan Chase

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Job Category: Payments LifecycleJob Description:Are you ready to make an impact in the world of finance? At J.P. Morgan Chase & Co., we offer you the opportunity to grow your career while working with a team that values innovation and collaboration. As a Trade Client Services Specialist, you'll play a crucial role in supporting our clients and ensuring seamless operations. Join us and be part of a company that is committed to your professional development and success.As a Trade Client Services Specialist in the Trade Client Services team, you will support the processing and monitoring of transactions, ensuring appropriate controls and quick resolution of issues. You will work closely with Supply Chain Finance clients and their suppliers in Spain, collaborating with various teams such as Product, Sales, and Risk. Your role is vital in maintaining the efficiency and effectiveness of our operations.Job Responsibilities:
  • Support the implementation of new Supply Chain Finance Clients.
  • Provide client service for SCF queries received by email/phone.
  • Interact with SCF clients and perform call-backs.
  • Certify payments requested by SCF clients.
  • Escalate missing documentation or issues with SCF suppliers.
  • Monitor and track SCF payments returned and escalate to beneficiaries.
  • Provide metrics to management.
  • Deliver functional improvements and strategic solutions to increase efficiency and control.
  • Partner with key stakeholders over the processes.
  • Escalate issues when appropriate and communicate status updates.
  • Adhere to procedures, guidelines, and policies while continuously striving towards more efficient and robust processes.
Required Qualifications, Capabilities, and Skills:
  • Fluent in Spanish and English.
  • Strong knowledge of Microsoft Office and Microsoft Outlook.
  • Logical, organized, and able to meet deadlines.
  • Confident with good communication skills.
  • Strong team player with the ability to work in a matrix organization.
  • Good attention to detail and a proactive approach.
  • Economics or Business Administration degree.
Preferred Qualifications, Capabilities, and Skills:
  • Experience in the banking sector, especially in client services, is a plus.
  • Knowledge of other languages is highly valued.
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorgan Chase