Customer Service Representative (French or German)
- España
- Permanente
- Tiempo completo
Employment Type: Full-time
Work model: Remote in SpainWe are seeking a service-oriented and reliable professional to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy problem-solving in a fast-paced, international environment, this role could be a great fit for you.Key Responsibilities
- Deliver prompt and professional assistance to business clients via multiple communication channels such as phone, email, and chat.
- Support customers with account-related inquiries, including verifying identity and confirming account details.
- Follow regulatory requirements and internal protocols as specified by the client.
- Diagnose problems and provide effective, customized solutions to meet customer needs.
- Ensure timely follow-up and resolution of customer issues to maintain high satisfaction levels.
- Keep detailed and accurate records of all customer interactions and updates in internal systems.
- Work collaboratively with team members to achieve service targets and exchange best practices.
- Native or fluent proficiency in either French or German (C2 level) both spoken and written; fluent in English (B2+ level).
- Minimum education: High School diploma.
- At least one year of customer service experience with a strong focus on customer satisfaction or technical suppoty
- Stable and consistent employment history.
- Excellent interpersonal skills and a cooperative team attitude.
- Ability to perform well in fast-paced environments with strong multitasking capabilities.
- High attention to detail and precision when managing customer information.
- Familiarity with automated customer support software and platforms is preferred.
- Strong problem-solving skills, critical thinking, and the ability to work independently.
- Friendly, professional, and proactive in delivering customer service.
- Experience in sectors like retail, banking, or general customer support is advantageous.
- Willingness to work rotating shifts.
- Flexibility and adaptability to evolving procedures, technologies, and customer demands.
- Chance to join a leading global brand in travel and tourism.
- Work schedule includes Monday through Sunday with 24/7 rotating shifts.
- Competitive pay with incentives based on performance.
- Opportunities for career advancement within the BPO sector.
- Supportive and collaborative workplace culture.
- Access to exclusive travel benefits and discounts.