Account Manager Team Lead Spanish Market
- Barcelona
- 37.000-47.000 € al año
- Permanente
- Tiempo completo
- Lead and guide a dedicated team of 6-8 Account Managers, fostering a culture of ownership, self improvement, well-being, teamwork, and respect, with high performance, excellence, and achievement of set targets.
- Regularly monitor team performance metrics, identifying areas for improvement, and implementing tailored strategies to drive your team and the business growth.
- Active participation to develop and implement with your Area and the Talent teams robust recruitment and retention strategies to build the best teams.
- Design, evaluate, analyze, and execute innovative strategies and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall revenue amplification.
- Drive motivation within the team by providing consistent and constructive feedback, and fostering hands-on leadership.
- Collaborate cross-functionally with different teams, leveraging your insights and team's experiences to enhance product development, customer experience, and sales strategies.
- Spanish expert speaker and fluent in English. We are international!
- Proven experience Managing Customer-oriented individual contributors in a Customer Experience team, with a track record of driving upselling and customer retention. Other experiences in Sales, Customer Satisfaction, and similar experiences are highly valued!
- Tech Savvy! Passion for technology and proven experience in a SaaS environment. The digital world and innovation are a must!
- Strong analytical skills, a problem-solving mindset, and data insights to drive informed decisions.
- You like making things easier for customers and colleagues. If there's a roadblock, you want to smooth it away!
- Ready to work in a fast-paced, less corporate, startup environment.
- High growth, multicultural and friendly environment 🤝
- Save expenses with
🧘🏽♀️ and as private health insurance 🩺 * Language classes with
👩🏽🏫 discounts, & lunch❗ * Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
- Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
- Permanent
- Full time
- €37,000 - €47,000
- 08005, Barcelona, Barcelona, Spain
- CX/Account Manager