GTS Service Desk Analyst, Barcelona
- Barcelona
- Permanente
- Tiempo completo
Perfil buscado (Hombre/Mujer)Global Technology support competencies:Collaborate with Management and take strong ownership on tasks projects committedProactively identify gaps and propose continuous improvementOptimize manual tasks wherever possibleTake initiative by proposing improvements, workarounds and solutionsFreely engage other IT teams and proactively deal with second level and stakeholders when neededTake proactive actions to build team credibility and customer satisfactionAbility to handle demanding customers and communicate at all levels including Executive Board LevelAbility to prioritize workload effectively while ensuring quality results and keep track of progressBe cross-trained and up to date within the same region projects, processes and backlogEnsure (phone and chat) availability and coverage within working hours and willing to extend the workinghours during peak times and exceptionally busy periods or major issues when needed.Independently maintain a profound knowledge of our full Global scope
Great opportunity to boost your career in IT Services
International Company SSC in BarcelonaFluent in English and preferably another languageIdeally educated to degree level in IT and/or computing technologiesAt least 2 years experience working within a technical Help Desk environmentFocused and results orientedExperience with ticketing toolsCustomer focused and committed to improving all aspects of the customer experienceBuild and drive positive working relationships at all levelsTechnical and customer support experience in a Pan European or Global company is desirableITIL Foundation Certification (preferred)Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols.PSTN / VOIP and mobile telephone.Desirable skills in SCCM IntuneBe dynamic and flexible to adapt and contribute on the rest of the GTS teams backlog Ability to travel internationally as required by the BusinessExcellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environmentUnderstanding of Service Management - in particular, request fulfilment, problem and incident management A flexible approach and be able to multitaskSelf-driven and ability to work independentlyExcellent problem-solving skills and analytical thinkingExcellent time managementDemonstrate the ability to handle demanding customers in a pressurized environmentStrong customer service, analytical, research, interpersonal and problem-solving skills requiredStrong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomyAre you looking for a place to grow your career that will inspire and challenge you? Then the PageGroup, serving Michael Page, Page Personnel, Page Executive and Page Outsourcing, is the place for you.At the heart of our business are the thousands of peoples lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. Were proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.Grow your career in a multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity optionsWindows, Office 365
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