Customer Service Intern

• Answer incoming requests from international premium customers through different channels

• Handle customer complaints and difficulties and deliver accurate communication to customer.
• Collect and transfer customer's and sales information, KPIs and feedback to raise company's

• Issue refunds, replacements, and process customer returns.
• Track order activity and liaise with delivery companies to investigate delivery/return issues and

• Act as a liaison between eCommerce backend and warehouse.
• Close cooperation with warehouse and carriers. Education & Experience
• Previous experience in customer service, ideally in international environments or eCommerce.
• Basic knowledge of logistics, order management, returns, and working with carriers.
• Experience in handling complaints and resolving issues is a strong plus.

• Languages: Fluent English & Spanish (mandatory). Additional languages (French, German, Italian, etc.) are highly valued.
• Communication: Clear, professional, and empathetic communication skills, both written and verbal.
• Problem-solving: Ability to manage complaints and incidents with calmness and efficiency.
• Customer orientation: Strong focus on customer satisfaction and retention.
• Organization: Capable of handling multiple requests, following up on orders, and coordinating with different departments.
• Teamwork: Strong collaboration skills with warehouse, carriers, and sales teams.
• Technical skills: Knowledge of eCommerce platforms, CRM systems, ticketing tools, or databases.

• Proactive, with initiative to improve processes.
• Flexible and adaptable to unexpected situations.
• Patient, empathetic, and able to work under pressure.

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