Senior Experience Designer
- Barcelona
- Permanente
- Tiempo completo
- Customer-Centric Strategy: Lead the design strategy for your Customer Experience area, ensuring every decision starts with the customer and delivers measurable value.
- Design Thinking Leadership: Drive a culture of problem-solving through ideation, prototyping, and iterative validation.
- Lean UX Approach: Work iteratively, test early and frequently, adapt quickly to change, and deliver value early through close collaboration with cross-functional partners.
- User Research & Problem Definition: Translate insights from research into clear, user-focused problem statements that align stakeholders and guide impactful design decisions.
- Journey Thinking: Map and refine end-to-end user journeys to identify pain points, opportunities, and ensure cohesive, seamless experiences.
- Experience Maker: Through brainstorming, prototyping, and co-creation workshops, generate innovative solutions that deliver clear customer value, solving both user and business challenges.
- Concept Validation: Lead concept testing to validate value creation and turn data into actionable design decisions.
- A/B Testing: Partner with Product and Data to design and analyze experiments that measure impact and inform iteration.
- Proven experience designing end-to-end experiences in a complex product environment.
- A passion for customer-centricity and a track record of turning research insights into impactful, real-world solutions.
- Excellent at collaborating with a customer-obsessed team, passionate about raising the bar for user experience.
- Visual thinker, strong in information architecture, UX, and interaction design, with a sharp eye for detail, quality, and consistency.
- Ability to turn research insights and business needs into clear, impactful design solutions that align with the product vision.
- Excellent communication and facilitation skills, with the confidence to lead workshops and influence at all levels.
- Empathy, adaptability, and a passion for delivering designs that truly improve the user experience.
- Mastery of design tools like Figma, and other design/research tools, with a solid understanding of design systems and accessibility principles.
- A track record of improving workflows, applying UX patterns, and contributing to scalable design practices.