Client Program Manager

Maersk

  • Valencia
  • Permanente
  • Tiempo completo
  • Hace 23 días
Our opportunityAre you a collaborative, energetic, passionate, and customer-centric professional?We are looking for our new Client Program Manager based in Southwest Europe.As a Client Program Manager (CPM) you’ll be leading the global Customer Experience (CX) community to operationally serve one of our major clients.You are an essential element for the global account team, resulting in successful customer experience and business growth around the globe.This role oversees all products and services (Ocean and Logistics & Services), as well as all brands.You’ll be - together with the rest of the account team - the client expert internally, and the client advisor externally.You are the leader for improvement, value adding projects and will guide the implementation of new customer business for Maersk.What do we offer?At Maersk, we are on a vision to become The Global Integrator of Logistics - connecting and simplifying our customers' supply chain. When becoming a CPM, the customer world becomes your workplace.
  • An exciting and attractive career in an aspiring and fast-paced environment.
  • Excellent training development opportunities and a platform for future global career prospects.
  • Flexibility and an inclusive working environment.
  • Enhancement of your communication, problem solving and relationship building skills.
Key Responsibilities:Service delivery and customer satisfaction
  • Enhance customer satisfaction.
  • Host and engage in regular customer calls, reviewing performance and making forward looking plans.
  • Lead the customer transformation in assigned scope and verify implementation of value-creating projects in the customer supply chain.
Productivity and Profitability
  • Find and implement possibilities of productivity improvement against service delivery level.
  • Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops.
  • Represent the customer’s interests internally during additional business implementations.
​People Development
  • Set up plans for on-boarding, training, and development of the CX team serving the customer in your assigned scope.
  • Be involved in objective setting & performance management of the CX team in your assigned scope.
  • Provide recognition & feedback proactively.
Collaboration & community development
  • Engage, together with Commercial, Operational and Product experts to explore new developments servicing the changes in customer demand.
  • Host global/regional Client Program Management meetings, calls and share best practices proactively with the option to travel.
Competencies & Skills
  • Background in Supply Chain Management.
  • Excellent verbal and written communication in English and Spanish.
Customer Centricity
  • Interest and willingness to learn about the client’s priorities and assess strategically how Maersk can serve them.
Stakeholder management & Communication
  • Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively in a team environment and lead cross-functional initiatives.
Project Management & Analytics
  • At least 3 years of experience working with a wide variety of complex operational and commercial matters.
  • Proficiency in using Excel.
  • Ability to problem solve and recommend appropriate course of action creating value for the customer.
  • Strong analytical and problem-solving skills.
Capabilities
  • High sense of urgency and persistence.
  • Resilience and empathy.
  • High time-management and prioritization.
  • Understanding of and passion for driving Operational Excellence in the business.
#LI-GAUG1We look forward to receiving your application in English!Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Maersk