Sales Support & CSR (Fine Fragances)
International Flavors & Fragrances
- Barcelona
- Permanente
- Tiempo completo
- Manage sales orders and project briefs from clients, including fragrance type, concept, cost, and concentration, and input data into the system (PUMA and SAP).
- Coordinate sample requests, documentation, and communication with internal teams and external stakeholders and handle sample recycling processes with external partners.
- Support the Commercial Director with meeting preparation, materials, and administrative tasks and oversee office supplies and materials required by Account Managers.
- Maintain and update pricing lists, sample records, and project documentation with organization to be able to analyze commercial data to support decision-making.
- Manage toxicological analysis requests due to specification or regulatory changes.
- Organize and analyze commercial data to support decision-making.
- Manage order processing for a key client: order entry, factory follow-up, and on-time delivery assurance.
- Maintain regular contact with the client, providing updates and support.
- Monitor and update monthly forecasts and demand planning.
- Proven experience in sales support or customer service, ideally within a multinational or fragrance industry environment.
- Strong administrative background with excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Solid experience using SAP systems (mandatory).
- Ability to manage multiple tasks and priorities in a high-pressure environment.
- Strong interpersonal and communication skills in Spanish, English, and French.
- Customer-focused mindset with a proactive approach to problem-solving.
- Team player with a willingness to learn and adapt.
- Background in the fragrance or cosmetics industry
- Experience supporting commercial teams or account managers
- Experience in project coordination, including documentation and regulatory follow-up
- Comfortable working with internal and external stakeholders, maintaining clear and professional communication.
- Skilled in preparing reports, tracking KPIs, and ensuring timely and accurate information flow.
- Be part of a diverse and dynamic team in the world of fine fragrances
- Work closely with global stakeholders and prestigious clients
- Gain exposure to both commercial operations and customer relationship management
- Opportunity to grow within a leading company in the fragrance industry
- Contribute to shaping sensory experiences that inspire and delight
- Thrive in a culture that values innovation, collaboration, and excellence