Consumer Experience Associate - English, French, Italian, Spanish, German, or Dutch Native


  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 2 meses
Consumer Experience Associate - English, French, Italian, Spanish, German, or Dutch Native MISSION: Ensure that ASICS consumers gets the best experience possible when contacting our EMEA Consumer Experience Contact Hub. ROLE: • Deliver a best in class consumer experience attending consumers in all sort of questions about our products or services through the different existing contact points (i.e.: phone, email, Twitter, Facebook...) • Contribute and support the implementation of the Global Consumer Experience Strategy into the Local market. • Data entry and maintenance of data related to the consumers into the ticketing system & CRM Platform. • Manage Cases and Ecommerce questions using the software tools provided. • Review the information that ASICS delivers to the consumers at local level in all possible sources (web, newsletters, Twitter, Facebook posts, events...) REQUIREMENTS: • Enjoy taking care and helping people. • Native German, English, French, Dutch, Italian or Spanish. We value an additional European language on top of fluency in English. • Work experience in a similar position preferred. • Valuable knowledge in social networks (Twitter & Facebook mainly) • Persuasive and good communicator. • Ability to work both individual and team work. • Attentive, empathic, flexible and proactive. • Eager to learn. • Practices sports. • Studies: Higher education, Bachelor Degree or Degree in Sport science and physical activity or Business Administration. WHAT ASICS OFFERS YOU: • Joining a brand new department in one of the business areas with more development and investment: Consumer Experience. • Indefinite Contract. • Joining an international company that is a premium True Sports Performance brand, leading the most important sports categories in main markets across the world. • Working in a brand new ASICS facilities with best working tools and environment possible. • Salary package that includes Health Care insurance, Ticket Restaurant, Pension Plan (starting from the 2nd year) and also exclusive services as Gym and guided sport activities. Want to know more about working at Asics? Clickhere!