Operations Support Specialist I (They/She/He)

Glovo

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 7 días
If you're here, it's because you're looking for an exciting ride.A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.What makes our ride unique?🤝 Our culture and strong values.💪 Our career development philosophy.🤝 Our commitment to being a force for good.We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.MISSIONYour work will be fundamental to maintaining high standards in operational excellence and helping Glovo deliver on its promise to customers by improving fleet performance, cost-efficiency, and service quality. You will be the main point of contact for our fleets (external and internal), playing a key role in strengthening relationships and ensuring operational excellence. You will be responsible for helping fleets improve their operations, optimize performance, and scale effectively in alignment with Glovo's strategic goals. You will be empowered to make data-driven decisions, constantly looking for opportunities to innovate and streamline our logistics operations to meet growing demands. Your work will directly impact the quality and efficiency of our delivery network, supporting fleets through constant collaboration, data-driven insights, and performance management. You will actively work alongside them to identify areas for improvement, implement best practices, and drive results that contribute to their growth and success. From day one, you will have ownership of these crucial partnerships, ensuring that both Glovo and our delivery partners thrive in a constantly evolving logistics environment.THE JOURNEY
  • Own the operational metrics for cities, ensuring alignment with Glovo's objectives and performance standards.
  • Establish and monitor monthly/quarterly goals for both cities, driving continuous performance improvement.
  • Be the main point of contact for fleets, ensuring smooth communication and collaboration to optimize performance.
  • Build and maintain strong relationships with fleets, helping them grow, improve operations, and increase profitability.
  • Support fleets in enhancing their operational processes, including efficiency, cost reduction, and scalability.
  • Monitor key operational metrics and ensure that external logistics partners align with Glovo's goals and standards.
  • Track and analyze operational performance, identifying areas for improvement and proposing actionable solutions to any potential issue that deviates your cities or fleets from their goals.
  • Collaborate with internal teams to address any operational issues that may arise, ensuring quick resolutions.
  • Define, implement and monitor procedures together with local teams to improve the performance of any individual city or fleet.
  • Regularly assess the impact of new initiatives or changes in processes on performance, working closely with both the internal and external fleets.
  • Support new fleet operations and logistics strategies, including the onboarding of external 3PL partners.
  • Lead by example, always making data-driven decisions and maintaining a high standard of operational excellence for the team.
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
WHAT YOU WILL BRING TO THE RIDE:
  • Academic degree related to science, data or business management.
  • Strong interpersonal skills with the ability to build and maintain relationships with external partners.
  • A proactive attitude with a focus on problem-solving and continuous improvement.
  • Passion for logistics, operations, and performance optimization.
  • Solid knowledge of Excel/Google Sheets, with the ability to analyze and interpret data.
  • Ability to effectively communicate in both Spanish and English.
  • Empathetic, collaborative and inclusive team player with a curiosity for learning and helping others grow.
  • Experience in last logistics, fleet management or supply chain management is a plus, but not required.
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.We believe driven talent deserves:
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 💳 Discounts on transportation, food, and even kindergarten expenses.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).So, ready to take the wheel and make this the ride of your life?Delve into our culture by taking a peek at our and check out our and !

Glovo