Spanish Speaking Service Desk Analyst

• Act as the first point of contact for Spanish-speaking clients, managing support requests through multiple channels including phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, and IT services promptly.
• Maintain accurate logs of support interactions, including issue details, resolutions, and follow-ups.
• Educate clients on product features and guide them through troubleshooting steps.
• Coordinate with other IT teams to escalate and resolve complex issues efficiently.
• Conduct follow-up calls and emails to ensure clients are satisfied with the services provided.
• Keep abreast of emerging technologies and products to deliver knowledgeable support.

• Fluency in Spanish and English, with excellent spoken and written communication skills.
• Previous experience in a service desk or technical support role is preferred.
• Proficient analytical and problem-solving abilities to manage client inquiries effectively.
• Strong focus on customer care and satisfaction.
• Experience with service desk tools and IT management software is advantageous.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• A willingness to learn and adapt to new technologies and procedures.

• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...

Patrique Mercier Recruitment By Nellie