Helpdesk Agent (Dutch+English) based inTenerife
Grupo Crit
- Santa Cruz De Tenerife, Islas Canarias
- 19.000-20.000 € al año
- Permanente
- Tiempo completo
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.Requisitos mínimos :What will make you succesfull in this role?· Mandatory languages (fluent): Main language (Dutch) + English (Valuable: Spanish)
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-orientedWhat we offer?Initial 6 month contract and then if the performance is good it is possible to become a member of the staffEnjoy the vacations from the first moment: 23 working days per yearTraining period of approximately 3 weeks with employment contractGood work environment and development in a multicultural and Dynamic context