Technical Support Business Analyst, Madrid
- Madrid
- 39.000-48.000 € al año
- Permanente
- Tiempo completo
Perfil buscado (Hombre/Mujer)The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar ones such as Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.Support to Multiple European Countrieso Triage incidents and defectso Solve Incidents and fix Defectso System Changes - Small to Medium, consulting on LargeBecome a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including: formula writing scheduling workflow functional configuration log interpretation user administration data query, extraction and upload reporting.Provide 2nd level application support for functional and technical questions.
Seek to ensure and maintain system standardisation across all countries
Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution.
Continuously improve upon the business experience and identify solutions to improve efficienciesMultinational Automotive Sector
Technical Analyst SW related with Fleet ManagementThe Technical Support Business Analyst should have the following skills:Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders
Strong understanding Integration technologies
Technical skills in areas such aso SQL / database
o ReportingCan write and review detailed technical solution designs
Excellent understanding of Integration best practices
Very strong problem solving and root cause analysis skills
Demonstrate strong ownership of task at hand and ability to see it through from issue to identification to resolution.
Demonstrated ability to work in an agile, fast-paced environment
Ability to work independently, with minimal direction
Must be Fluent in EnglishDesirable:First hand experience in application management would be considered as an asset.
Fleet Management System experience - Miles (Sofico) or similar ones: Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.
Fleet or financial services industry experience
Postfix (RPN) stack-oriented language skills
Jasper reports
Knowledge of French , Italian, German, Spanish is a significant advantageMultinational Company (Automotive Sector)Interesting professional opportunitySQL,
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