Manager - Airline Engagement & MRO Consulting
- Madrid
- Permanente
- Tiempo completo
- Handle day-to-day communication with clients, with this role expected to be primarily on-site;
- Actively manage the client relationship, together with other senior leaders;
- Guide and develop junior staff, ensuring they are provided with clear timelines, instructions and support as required;
- Manage large scale projects by identifying and delivering solutions to problems using a variety of analytical techniques.
- Handle administrative responsibilities such as developing budgets and scopes of work, project tracking, and liaising with ICF’s Contracts and Finance teams.
- Contribute to business development efforts by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF’s thought leadership.
- Travel extensively, reflecting our international client base.
- Act as the day-to-day point of contact with Clients. Please note this role is expected to require significant time on-site;
- Build long-term trusted relationships with Clients, supporting ICF’s Account Managers;
- Stakeholder management, balancing the needs of the Client, partners and the ICF team;
- Manage the development of reports and presentations to synthesize and explain analyses;
- Manage consulting teams and ensure timely delivery of solutions on complex client-based projects;
- Cultivate a high performing and inclusive team, mentoring and training junior staff;
- Build and maintain a culture of collaboration, both within Aviation and across ICF;
- Develop project budgets, scopes of work and manage risk throughout the project lifecycle.
- Support business development initiatives by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF’s thought leadership
- Degree educated from a reputable institution.
- 5+ years of work experience in the aviation or strategic consulting sector with a focus on airline operations & MRO. The role is tailored for someone with an aviation consulting background.
- Proficiency with Microsoft Office Suite (PowerPoint, Word & Excel).
- Ability and willingness for extensive international travel.
- Demonstratable experience managing projects or initiatives, creating structured workflows;
- Takes direction from senior leadership and then implements independently;
- Organises written work in a manner that is clear, easy to follow, and tailored for the intended audience.
- Strong communication skills and experience presenting work to Clients or facilitating workshops;
- People management experience, either via direct reports or oversight on a project basis;
- Works collaboratively with multi-disciplinary teams spread across different countries and time zones to achieve established goals;
- Acts inclusively, modelling four pillars of inclusive culture – objectivity, belonging, voice and growth;
- Identifies opportunities and manages from business development to project inception;