Service Management Expert
ArcelorMittal
- Avilés, Asturias
- Permanente
- Tiempo completo
- Day2day service delivery management of your scope.
- Monitoring the escalation and resolution process of critical incidents until resolution is achieved (during business hours)
- Leading problem investigations for the corresponding domain.
- Ensuring effective flow of information between business, developers and infrastructure teams.
- Oversight for all approved Change activity.
- Propose process improvements when required.
- Tracking KPIs, recommend on improvements and seeing that actions are implemented on time.
- Report on service quality to management.
- Drive internal and third-party service review meetings covering performance, service improvements, quality and processes.
- Ensuring internal and external service providers deliver services to the agreed contractual standards; set up and track Service Improvement Plans if required.
- Master's degree in IT or Engineering
- Experience in Service Delivery Management in a multi-cultural and complex environment.
- Communication and motivation
- Organization and delegation
- Problem solving and decision-making.
- Working knowledge of ServiceNow
- Experience in implementing and improving ITIL processes and procedures.
- ITIL Certifications (v3 or v4) a strong plus
- Ability to understand IT concepts, functional complex flows and translate into business language.
- You are proactive, innovative, curious, and bold. You are willing to understand, challenge and support our business needs.
- You want to evolve in a multicultural environment with more than 20 nationalities.
- To work in a fast moving, learning and collaborative environment
- You are looking for opportunities to develop and grow.
- With a competitive salary package