Customer Support Representative - Swedish Speaker

Morningstar

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 1 mes
About MorningstarMorningstar is a leading global provider of independent investment insights, serving both individual and institutional investors across public and private markets. Our offerings include a wide range of data, research, and investment management services, with $300+ billion in assets under management. Operating in 32 countries, Morningstar supports financial advisors, asset managers, retirement plan providers, and more with comprehensive investment solutions.The RoleWe are looking for a swedish speaker to join our EMEA Client Support Team. This will be a key role in our mission to provide exceptional client experience by helping advisors and institutional clients use our products to meet their goals. This position is based in our Madrid office.In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.Responsibilities
  • Provide best-in-class service to all incoming client queries related to Morningstar products and services.
  • Understand and advocate for the customers’ needs in order to deliver the right solution every time
  • Become a product specialist and provide expertise on our methodologies, functionalities and product features
  • Acting as a product consultant, answering a variety of product-related questions, or collaborating with other internal resources as necessary to resolve questions and communicate to the client.
  • Create an environment built around trust, open communication, creativity and collaboration
Requirements
  • Excellent client-oriented approach
  • Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
  • Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.
  • Understanding of networking, internet, communication concepts and complex software systems
  • Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
  • Educated to degree level, an advanced degree is a plus
  • Excellent written and verbal communication in Swedish, ideally native speaker ( another European Language is a plus)
Why we like working here:
  • You will work in a Global team, together with both peers, product managers and other Morningstar employees all over the world.
  • You will get to know the financial industry, our clients and their needs in a unique way
  • You will work and deep-dive in all parts of Morningstar data.
  • You will dig deep into Morningstar’s analysis and research.
  • You will have the chance to develop your skills and understanding.
  • We have an inclusive, entrepreneurial culture where difference is embraced
  • Casual dress code is the norm, no formal suits for us
  • We will provide you a comprehensive training program, introducing you to the financial services industry, Morningstar Direct Database, and us as a company
  • 2-days ‘Morningstarters’ event welcoming you into our company and informing you of our products and values
  • Generous annual education allowance to pursue further study and personal development
Please send CV in EnglishReady to Shape the Future? At Morningstar, every hire we make strengthens our mission to empower investor success. Apply now and help shape the future of investing with us.Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity

Morningstar