Customer Success Representative - Dutch Speaking

Ingram Micro

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 1 día
It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description:About Us:Accelerate your career. Join the organization that's driving the world's technology and shape the future.Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at .Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!We are hiring a Cloud Customer Success Representative to support our Belgium and Netherland Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.This position will be in the Barcelona.Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.Key responsibilities:
  • Ensure partners receive best customer experience possible.
  • Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory
  • Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a ‘never lose a subscription’ approach.
  • Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
  • Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
  • With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
  • Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
  • KPI’s for the role are ongoing partner NRR within the aligned territory.
  • Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition
What you'll bring
  • Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
  • Sales skills with customer focus oriented
  • Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.
  • Bachelor’s degree or relevant additional experience in related field.
  • Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
  • Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
  • A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
  • Ability to enlist the support of others and gain commitments to actions and timelines.
  • A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
  • Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.
  • Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
  • Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
  • Excellent written English and native in Dutch language.

Ingram Micro