Sales Support Specialist (French-speaking) - On-site BM01

Concentrix

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 29 días
Job Title: Sales Support Specialist (French-speaking) - On-site BM01Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Sales Support Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop “friends for life” at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As a Sales Support Specialist on our team, you will:- Respond to seller queries in a timely and accurate way, via email.- Identify needs and help them use specific features. You play a key role in educating our seller base.- Be a mediator between internal stakeholders and sellers.Communicate in a clear and concise way, adapting your answers to the needs of each seller.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).- Update our internal databases with information about technical issues and useful discussions with sellers.- Inform sellers about new features and functionalities.Assist content managers in improving our FAQ, aiming to reduce the overall contact rate by providing qualitative self-help to our sellers.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:- Are proficient or bilingual in French and advanced in English
- Proven project management experience with success in managing deadlines, customers, and schedules.- Demonstrated ability to resolve issues and maintain strong relationships with customers.- Excellent written and verbal communication skills.- Service orientation with the ability to break down complex concepts for anyone to understand.- Knowledge of important Support KPIs.- You are tech- and data-savvy.- You learn new tools quickly and deeply, and are always tracking down new ways to streamline and gain efficiency.- You exhibit extreme attention to detail and meticulous organizational habits.- Superb listening skills, service mindset and the proven ability to dig deeper to solve problems.- Time management skills and a strong sense of urgency, ownership and accountability, you will need to be able to prioritize constantly.Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.- Full time 39 hours/week contract
- Salary 22000 euros gross/year + up to 2400 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Location: ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix