Supervisor - Fashion Group - ECI Marbella

FASHION GROUP

  • Marbella, Málaga
  • Permanente
  • Tiempo completo
  • Hace 2 días
As a Supervisor for our store in ECI Marbella, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity. Brand Ambassador/Team Management
  • Excite and install passion and pride for the brand.
  • Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
  • Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.
  • Support and coach the Sales Ambassador.
General Store VM/ Client Management
  • Reflect the visual merchandising guidelines promoting the brand image.
  • Enhance customer service standards in store to ensure the best client journey.
Sales/ Business Monitoring
  • Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
  • Build and maintain a relationship with them.
  • Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
  • Process the sale in a confident and professional manner.
  • Gather the client’s CRM details to enlarge your client book.
  • Drive your product knowledge by keeping up to date with fashion trends.
  • Update yourself on all product lines through research.
  • Ensure all Company policies and procedures are attended.
  • Support control and management of stock.
Profile & Experience • A minimum of 3 years’ experience in sales in a luxury, high fashion environment • Experience in selling RTW / LG • Passion for fashion and sales • A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience • Excellent personal presentation • Understanding of Retail KPIs • A fluent level in English is essential and additional languages are an advantage

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