Customer Success Specialist

Hotelbeds

  • Mallorca, Baleares
  • Permanente
  • Tiempo completo
  • Hace 1 mes
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:Profile We’re Looking For:Previous experience in:Technical support, IT customer service, or SaaS environments.Essential technical knowledge:HTML (basic/intermediate)JSON (structure and validation)Reading and interpreting logs and API error messagesTools: Kibana (Dashboard and Discover), Postman, Zendesk, JIRA, Microsoft environment, and Google DriveAbility to deliver clear and structured technical diagnoses for functional errors or system communication issuesSoft skills:Excellent written communication, empathy, and the ability to translate technical concepts for non-technical usersAbility to multitask in a dynamic, high-demand environment, focused on results and goal achievementAdaptable mindset with a willingness to embrace frequent changes and the constant evolution of processes, workflows, and prioritiesValued experience or knowledge of PMS platforms such as:Opera Cloud, OHIP, Noray, Winhotel, Timón Hotel, QuoHotelLanguage skills:Intermediate to high level of Spanish and English (spoken and written)What We Offer
  • The opportunity to join a technical, multidisciplinary team in a growing company
  • Continuous training in internal tools, technical workflows, and product knowledge
  • A chance to work with international clients and resolve high-impact real-world cases
  • A collaborative, dynamic environment with a strong focus on continuous improvement
  • [Benefits, if applicable: remote work, flexible schedule, professional development plan, etc.]
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Hotelbeds