Fraud Mitigation Services Manager

U.S. Bank

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 24 días
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.Job DescriptionWe are seeking a seasoned leader to oversee multiple fraud mitigation teams operating in hybrid and remote environments. This senior-level role is responsible for driving operational excellence, ensuring regulatory compliance, and leading strategic fraud risk initiatives across regions. The ideal candidate will bring deep operational knowledge, strong leadership capabilities, and a proven track record in fraud risk management within the financial services sector.Key accountabilities:
  • Lead and manage multiple fraud mitigation teams and their hybrid managers across geographies.
  • Oversee daily operations, ensuring quality service delivery and effective support for internal and external stakeholders.
  • Drive fraud mitigation strategies and initiatives, including system and process improvements.
  • Collaborate with cross-functional teams to review and recommend operational systems and procedures.
  • Coordinate operational readiness for system conversions and technology rollouts.
  • Ensure compliance with corporate policies, federal and state regulations, and industry best practices.
  • Develop and monitor performance metrics, KPIs, and service level agreements.
  • Foster a culture of accountability, continuous improvement, and operational resilience.
  • Mentor and develop team managers and staff, supporting career growth and succession planning.
Skills & experience required:
  • Bachelor’s degree or equivalent work experience.
  • Typically more than six years of relevant experience in fraud risk, operations, or financial services.
  • Extensive knowledge of operational functions, systems, and procedures in fraud risk management.
  • Strong understanding of applicable federal and state laws and regulations.
  • Familiarity with credit products, financial analysis, and fraud detection tools.
  • Demonstrated success in managing hybrid and remote teams.
  • Excellent organizational, project management, and supervisory skills.
  • Strong interpersonal, verbal, and written communication abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with banking operations and human resources practices.
  • Relevant professional certifications (e.g., CFE, CAMS, CRCM) are a plus.
Additional information:
  • The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
  • Working hours from 11:00am to 06:30pm
  • If you meet the requirements and are interested in this role, please apply with your CV in English
This position is not eligible for visa sponsorship.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .Benefits:We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.Posting may be closed earlier due to high volume of applicants.

U.S. Bank