Operational Lease Mobility Services Specialist
Santander
- Boadilla del Monte, Madrid
- Permanente
- Tiempo completo
- To define the products, policies, and procedures applicable to all activities of the perimeter.
- To write the business requirements for the development of our own in-house IT solutions or/and interfaces with third party providers.
- To coordinate with other HQ colleagues the introduction of mobility services in the different stages of the operational lease E2E customer journey.
- To drive accountability for successful implementation of the mobility services in the different geographies, coordinating digital developments, local businesses, and external partners.
- To Define the activity metrics and monitor KPIs, benchmark, and act as a catalyst for the sharing and implementation of best practices resulting from specific Fleet initiatives within the international community.
- To demonstrate continuous effort to improve the operations to increase customers, partners and employee’s satisfaction, to maximize the cost efficiency and to build highly productive processes.
- Proven experience of 5-6 years working in the mobility services arena with and end to end vision on operational lease business and servicing.
- Skilled to define digital processes and work with IT engineering teams.
- Project management experience, preferable creating products/services from scratch.
- Proven track record of success designing, implementing, and managing mobility services.
- Medium/High degree
- High level of SWR English ,other language valuable /
- Negotiation and communications skills capable of building relationships with multi-cultural stakeholders.
- Team player, enthusiastic, accurate and service oriented. With strong target orientation.Creative with appetite for innovation and research finding market best practices.
- Hands-on mentality and proactive attitude towards change. Capable and willing to work in a high-growth environment, where definitions are made from scratch, switching from project mode to business management mode.
- Project management and process definition skills.
- Based in Madrid, available to travel punctually to European countries.