Application Specialist Clinical (South Luzon)
BioMérieux
- Luzón, Guadalajara
- Permanente
- Tiempo completo
Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages of bMx solutions life cycle management, guarantee added value, assess patient result impact.Main Accountabilities:
- Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
- Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
- Provide consistent follow up to ensure customer satisfaction and meet KPI
- Develop & retain business, strengthen customer relationship
- Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
- Ability to perform routine training
- Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales
- Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)
- Demonstrate a technical expertise which allows to easily take in charge new products and new technologies
- Provide mentoring, coaching, advanced training, certification and onboarding support of other bioMérieux employees/new comers
- Act as a technical pillar for sub/clusters
- Recognized expertise on the market, ability to interact with KOL
- Contribute to project related to her/his field of expertise
- Bachelor/ Master’s degree in biology/microbiology/molecular
- 3/5 years’ experience in biology or industrial microbiology
- Customer and solution oriented
- Training and coaching capabilities
- Organized, rigorous and autonomous
- Good communication and ability to work in a multi-disciplinary team
- Master CRM (reporting and dashboard)