HR Operations Administrator

• Process HR service cases and provide appropriate resolutions. Collaborate with HR Operations Specialists and Senior Specialists when needed.
• Calculate, maintain and update complex data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment.
• Process client invoice reconciliations from multiple third parties and local governance.
• Support the change order management process for internal applications and where applicable liaise with third parties for third party change order management.
• Participate in testing and validation as required for small system updates and simple configuration changes (e.g. new wage types).
• Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.
• Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes.

• Participate in data controls using the SAP Payroll Control Centre tool and SAP integration data monitoring tool and process SD Worx scope data corrections when necessary.

• Adhere to service level agreements and deadlines for payroll processing.
• Communicate with external parties, such as tax authorities and benefit providers, when necessary.
• Provide support, guidance, and training to HR Operations Associates, ensuring best practices and compliance with local regulations.
• Process Year End activities

• 1-3 years of experience in Payroll outsourcing within an enterprise business outsourcing environment.
• Basic knowledge and hands-on experience with HR processes such as, but not limited to, Time Tracking, Benefits, Garnishments, Pensions and Insurances.
• Experience with calculations, data processing and administrative tasks.
• Knowledge with Service Level Agreements (SLAs)
• Good communication skills with the ability to work effectively with clients.
• Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently.
• Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction.
• Good problem-solving and resolution skills.
• High attention to details and strong organizational skills.

• Willingness to learn and develop payroll expertise.
• Good communication skills (both verbal and written), fluent in English and Swedish.

• Experience in a Payroll and BPO outsourcing environment is preferred.
• Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus.
• Experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or any other benefits solution is a plus.
• Certification such as PHR, or CIPD is a plus.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

• A unique opportunity to shape and define HR operations within a new, innovative team, driving operational excellence.
• International experience: Collaborate with teams and clients across multiple regions, gaining exposure to diverse cultures and business environments.
• Innovative environment: Be part of a team that values continuous innovation and process improvement.
• Career development: Access to training, career advancement programs, and mentorship opportunities to support your professional growth.
• Competitive salary and benefits: A comprehensive compensation package, including Location-specific benefits: Flexible hybrid work options and additional perks tailored to each office location (e.g., wellness programs, commuting benefits, etc.).

SD Worx