Head of Operations - Italian market - Barcelona

Papernest

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 3 días
This year marks 10 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform.In that time, we have supported more than 2 millions customers in France, Spain, and Italy, while investing in new verticals and positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market.With over 900 employees across 3 locations, we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.As the Head of Operations, Italian Market, you will play a pivotal role in ensuring the profitability and excellence of all our operations in the Italian market. Based in our Barcelona office, you'll act as the central point of contact for all operational and non-operational teams, reporting directly to the COO.
You will be responsible for defining the strategy, managing performance, and optimizing every process to ensure our teams have the tools and structure they need to consistently hit their targets.
Your Key Responsibilities
  • Strategic & Performance Leadership
  • Drive the daily performance and profitability of the Italian market's Line of Business.
  • Define and oversee the incentive and fees schemes for all internal and external sites.
  • Set and govern performance objectives for our production sites, ensuring their efficiency and alignment with our goals.
  • Design the overall staffing strategy and allocate productive hours to meet our operational needs.
  • Cross-Functional Coordination & BPO Governance
  • Lead through influence and ensure seamless coordination with our Outsourcing partners and internal teams (Workforce Management, Quality, Sales Ops, CRM, Partnerships).
  • Orchestrate the launch of new products, providers, and processes by bringing together all relevant teams.
  • Communicate key results and ongoing projects to stakeholders, providing strategic feedback to drive continuous improvement.
  • Innovation & Project Management
  • Select and implement key projects that will bring additional profitability to the Italian market.
  • Manage the Lab Team and its roadmap to ensure a continuous testing environment and drive innovation.
Your profile :
  • You graduated from a top-tier University, business or engineering school ;
  • Proven experience of 5-7 years, with a background in both management consulting and an operational or industry environment
  • You are committed, enjoy being on the floor and leading by example doesn't scare you; you're autonomous, a fast learner, enthusiastic, and a true team player ;
  • You have strong analytical skills (Excel, SQL) ;
  • You have a strong commercial mindset and love sharing sales best practices (a plus)
  • You are fluent in Italian and English
What we offer :Thrive in an international and inclusive environment: everyone has a place at papernest. With over 46 different nationalities, it's not uncommon here to start a sentence in English and finish it en français or en español ¡💸 Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations, as well as a card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare).🏆 Benefits: as a home insurance provider and a supplier of green electricity and gas, we offer attractive deals to our employees. After all, there's no reason why things should only be simpler for our customers!🩺 Health: medical insurance through or to manage your healthcare expenses in an ultra-simple, paperless way, with up to 50% coverage by papernest (after 6 months in the company).🍽️ Meals & partnerships: a healthy breakfast offered every Tuesday, as well as partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers).📚 Training: the development of our employees is essential. You will have access to ongoing training tailored to your goals, whether it involves technical, language, or managerial skills.📈 Career Development: numerous opportunities are available for you to grow, whether by deepening your expertise or exploring new paths. We support you in your professional ambitions.✨ Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.Hiring process:
  • 1st call with
, Talent Acquisition Manager (30min) * Interview with
, Chief Operations Officer, your future manager (1h) * Business Case with
and , Head of Operations France & Spain; * Last call with
, Founder (1h)Interested in this challenge? 🙂Don't hesitate any longer-we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, there's a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone's needs.We particularly encourage applications from women. Even if you feel that you don't meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.

Papernest