Market Manager

Hotelbeds

  • Mallorca, Baleares
  • Permanente
  • Tiempo completo
  • Hace 1 mes
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:At a Glance:The Market Manager (MM) is responsible for the commercial management of a high-volume portfolio of hotel partners, typically located in non-core destinations and generating less than €60K in revenue during the previous fiscal year. Managing a portfolio of approximately 800–1,200 hotels, the MM maximizes volume and value by promoting digital and self-service engagement.This role plays a critical part in optimizing hotel performance through scalable, automated, and data-driven methods. The MM reports to either the Area Market Manager or Senior Market Manager and may work remotely or from a local office.Key Responsibilities
Portfolio ManagementManage and grow a portfolio of 800–1,200 hotels, including individual properties and chains (regional/global).Strengthen commercial relationships and ensure optimal partner engagement using self-service tools.Support onboarding of new partners delivered by the Acquisition and Onboarding team.Digital Strategy & AutomationImplement and promote the digital supplier model across the portfolio.Drive automation in supplier interactions, focusing on self-management of inventory, rates, content, and campaigns.Identify and suggest improvements to streamline and automate the end-to-end supplier journey.Commercial OptimizationIncrease partner competitiveness, availability, and participation in promotional campaigns.Maximize conversion to Prime Supplier status and improve share-of-wallet.Execute ~50 actions weekly (calls, emails, campaign invitations) to drive TTV and booking growth.Reduce cost-to-serve while enhancing partner satisfaction and performance.Data & ReportingAccurately log supplier interactions using Salesforce and Salesloft.Monitor, analyze, and report on key performance indicators related to revenue, competitiveness, and partner behavior.Collaborate with Area Managers or Senior Market Managers to align strategies and identify areas for improvement.Cross-Functional CollaborationCoordinate with internal teams such as Operations, GFS, and Global Chains.Participate in weekly team meetings to review portfolio performance and campaign outcomes.Help refine and enhance the company’s digital transformation journey by providing structured feedback.Position RequirementsSkillsStrong interpersonal, communication, and negotiation skillsHighly organized, results-oriented, and proactiveAdaptable and self-motivated, with a continuous improvement mindsetComfortable working independently and managing large portfoliosCustomer-focused and confident in phone-based engagementExperienceMinimum 3 years of experience in managing commercial accountsAt least 1 year in Sourcing, Operations, or MarketingPrevious experience in the travel or hospitality industry is essentialQualificationsDiploma or University degree preferred (not mandatory)Fluency in English and FrenchData analysis & KPIs and metrics monitoringBusiness Intelligence tools knowledge for data visualization & comprehensionPresentations designCRM platforms basic knowledge for data consultation & tracking interactionsYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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