Business Analyst Customer Services

Nestlé

  • Esplugues de Llobergat, Barcelona
  • Permanente
  • Tiempo completo
  • Hace 4 días
Position Snapshot:
  • Type of Contract: Local contract in Spain, Full time, permanent.
  • Function and Stream: IT - Supply Chain and Logistics
  • Type of work: Hybrid model of work.
  • Relocation will be required for candidates outside Barcelona.
  • Work Language: Fluent Business English
The role:Our company is in a journey to transform data into actionable information. Your expertise in business processes and data will enable us to unlock the full potential of our data assets.We are looking for someone with a curious mindset and with experience in IT Business Solutions looking for an opportunity to make an impact.Are you passionate about bridging the gap between technology and business? In this role, you will play an important role in connecting our IT team with various stakeholders, including customers and consumers.You will be part of a multinational and diverse Product Team, where your insights into technology will help identify new opportunities and solve problems effectively. Your role will involve translating business needs into practical IT solutions that enhance our services.What you'll do:
  • Participate in meetings with our Community of Practice (COP) to share ideas and best practices.
  • Act as a go-to expert for IT Customer Services on various projects.
  • Understand challenges and coming up with creative solutions using available technology.
  • Create important documents that outline our project needs and specifications.
  • Keep track of project tasks and ensuring progress is made.
  • Test new developments to ensure they work as intended
  • Develop training materials and leading sessions to help others understand our applications
  • Monitor support tickets to identify trends and help resolve issues quickly.
We offer you:We offer more than just a job. We put people first and inspire you to become the best version of yourself.
  • Great benefits including salary and a comprehensive social benefits package. We have one of the best pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
  • Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
  • Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
  • Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
Join our global team of IT professionals at Nestlé, driving daily innovation and leveraging cutting-edge technologies to address digital opportunities. Grow professionally in a dynamic and impactful environment, collaborating with business partners worldwide to deliver integrated technology solutions!What will make you a great fit?
  • You have strong curiosity on new tech envolvement, like GenAI, ML, etc.. and you have already worked with Snowflake and or Machine Learning and AI.
  • You have proven knowledge on Customer Service (SAP SD)
  • You have proven experience working directly with a variety of stakeholders in matrix organization to understand their requirements and interpret them for the technical teams.
  • You are a solution-oriented thinker.
Bonus Points If You:Have previous experience on KPIs and Reports out of BW, being mostly SD and interaction areas with Physical Logistics, (ECC & BW design is a plus)Not a 100% match? No worries! Nestlé supports your personal growth with customized development solutions.What you can expect in your application journey:1. Hit apply and enter our job portal.2. Submit your application with your CV.3. We will contact relevant applicants.4. Interviews (HR, Hiring team and stakeholders).5. Feedback.6. We make an offer.7. Location dependent checks and pre-onboarding.8. First working day.About Nestlé:We are Nestlé, the largest food and beverage company with brands including KitKat, Nescafé, Maggi, Purina, among many others. We are approximately 275,000 employees strong, motivated by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 94.4 billion sales in 2022, we have an expansive presence, with 344 factories in 77 countries. Want to learn more? Visit us at .We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.Position Snapshot:
  • Type of Contract: Local contract in Spain, Full time, permanent.
  • Function and Stream: IT - Supply Chain and Logistics
  • Type of work: Hybrid model of work.
  • Relocation will be required for candidates outside Barcelona.
  • Work Language: Fluent Business English
The role:Our company is in a journey to transform data into actionable information. Your expertise in business processes and data will enable us to unlock the full potential of our data assets.We are looking for someone with a curious mindset and with experience in IT Business Solutions looking for an opportunity to make an impact.Are you passionate about bridging the gap between technology and business? In this role, you will play an important role in connecting our IT team with various stakeholders, including customers and consumers.You will be part of a multinational and diverse Product Team, where your insights into technology will help identify new opportunities and solve problems effectively. Your role will involve translating business needs into practical IT solutions that enhance our services.What you'll do:
  • Participate in meetings with our Community of Practice (COP) to share ideas and best practices.
  • Act as a go-to expert for IT Customer Services on various projects.
  • Understand challenges and coming up with creative solutions using available technology.
  • Create important documents that outline our project needs and specifications.
  • Keep track of project tasks and ensuring progress is made.
  • Test new developments to ensure they work as intended
  • Develop training materials and leading sessions to help others understand our applications
  • Monitor support tickets to identify trends and help resolve issues quickly.
We offer you:We offer more than just a job. We put people first and inspire you to become the best version of yourself.
  • Great benefits including salary and a comprehensive social benefits package. We have one of the best pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
  • Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
  • Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
  • Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
Join our global team of IT professionals at Nestlé, driving daily innovation and leveraging cutting-edge technologies to address digital opportunities. Grow professionally in a dynamic and impactful environment, collaborating with business partners worldwide to deliver integrated technology solutions!What will make you a great fit?
  • You have strong curiosity on new tech envolvement, like GenAI, ML, etc.. and you have already worked with Snowflake and or Machine Learning and AI.
  • You have proven knowledge on Customer Service (SAP SD)
  • You have proven experience working directly with a variety of stakeholders in matrix organization to understand their requirements and interpret them for the technical teams.
  • You are a solution-oriented thinker.
Bonus Points If You:Have previous experience on KPIs and Reports out of BW, being mostly SD and interaction areas with Physical Logistics, (ECC & BW design is a plus)Not a 100% match? No worries! Nestlé supports your personal growth with customized development solutions.What you can expect in your application journey:1. Hit apply and enter our job portal.2. Submit your application with your CV.3. We will contact relevant applicants.4. Interviews (HR, Hiring team and stakeholders).5. Feedback.6. We make an offer.7. Location dependent checks and pre-onboarding.8. First working day.About Nestlé:We are Nestlé, the largest food and beverage company with brands including KitKat, Nescafé, Maggi, Purina, among many others. We are approximately 275,000 employees strong, motivated by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 94.4 billion sales in 2022, we have an expansive presence, with 344 factories in 77 countries. Want to learn more? Visit us at .We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.Esplugues Llobregat, B, ES, 08950Esplugues Llobregat, B, ES, 08950

Nestlé