Desktop Support Specialist
The Workshop
- Málaga
- Permanente
- Tiempo completo
- Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.
- Provide timely and consistent support, acknowledging and recording all issues and requests.
- Handle network and desktop setup for New Employees/Visitors and office moves.
- Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
- Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
- Manage hardware inventory and purchasing requests.
- Manage printers queues systems.
- Create documentation for corporate policies and processes.
- Share knowledge of company corporate tools with the users to ease their day to day work.
- Support backup and restore policy of users equipment.
- Optimize and automate repetitive tasks.
- Work on project roll-outs and report their progress.
- Minimum experience with datacenter racking/patching.
- Minimum 1 year experience in a Desktop Support onsite role or 2 years on a similar position like Service Desk.
- English language required (C1).
- Spanish language not required but preferred.
- Basic hardware/software troubleshooting skills
- Familiar with onboarding and offboarding process for new hires and leavers.
- Experience managing Active Directory (account creations, security groups management).
- Good knowledge of Windows Operating System, basic knowledge of MacOS and Linux OS not required.
- Experience with Lenovo/Apple hardware.
- Basic understanding of network concepts (TCP/IP, DNS, DHCP).
- Printers, scanners, copiers and audio/visual equipment (cisco/WebEx)
- Proven experience administering: Microsoft Windows 7/8/10/11, Microsoft Office 2013-2019, MacOS and Linux.
- Strong skills managing Active Directory (Users, contacts, permissions, groups...)
- Experience with management systems SCCM/MDT and MDM (XenMobile, AirWatch, MobileIron)
- Security Services - Trend Micro/EPO/WSUS/Secunia/VPN
- Ability to work well under pressure.
- A strong sense of responsibility and initiative and an ability to complete tasks accurately.
- Ability to work in a team environment and independently.
- Expected to be familiar with all corporate processes and policies.
- Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
- Work on a Rota basis.
- Some physical lifting required (occasional lifting of heavy equipment such as: monitors, switches …etc.).
- Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech.
- Flexible working hours.
- Contemporary and accessible office environments with a range of workplace perks
- Six weeks' paid leave for every four years of service.
- Being part of a team with a forward-looking, international mindset and agile working practices.
- Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
- A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages).
- Wellbeing programmes, learning and personal growth opportunities.
- A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons.
- Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing.
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