Customer Service Contact

Valeo

  • Martos, Jaén
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.Valeo Group is one of the world's largest Automotive suppliers which is an inspired company focused on innovative products, development and customer satisfaction. Working with us means managing the most advanced and sophisticated technologies.Our Martos plant is one of the biggest sites within our Visibility Systems Business Group in charge of developing and manufacturing Lighting Products and Electronics, with around 3.000 employees. From the latest adaptive lighting technologies to intuitive interior lighting solutions to stylish and design-centric external lighting, Valeo constantly innovates to improve comfort and safety for drivers and passengers alike.As a Customer Service Contact in Valeo Martos you will have the opportunity to work with the most powerful carmaker companies, in the electronics development working in an international and multicultural environment.Your mission will be:- Recognize and manage all demands for products from customers by driving Sales and operation plan and Masterproduction Schedules.- Make sure from the complete customer demand (date & quantity), that this demand will be met- Identify the blocking points and plan appropriate quick actions to solve them- When predicting not delivering on-time, systematically collect reliable information and communicate it to the customerYour responsibilities:-Recognize and manage all demands for products from customers by driving Sales and operation plan and Masterproduction Schedules:Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the system.Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer.If necessary, release picking lists for the Customers’ deliveries.Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached.Manage co-operation and logistics issues with logistics external platformsEnsure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans.Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers...).Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.Prepare the Customs documentation required for exporting if need be.On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative, curative, crisis).Meet the Customer contacts on a regular basis (once a year for major Customers).- Make sure from the complete customer demand (date & quantity), that this demand will be met:Ensure the feasibility of the Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily) and if necessary, negotiate the planned delivery dates upstream with the Customer.Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensure the production sequencing based on real customer demandMeasure the daily service rate for each Customer (using the Customers’ calculation and also the internal CustomerService Rate (CSR) calculation). Propose action plans to improve the service level.- Identify the blocking points and plan appropriate quick actions to solve them:Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally(management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalatethrough the Logistics Red Alert application.Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers’ account;ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of the absence and informed of the person that will be temporarily managing the Customers’ account.Desired skills and experience:Engineering degree1 or 2 Years in Supply Chain ManagementSkilled in ERP System, KAIZEN and MUDASProfessionalism and transparency.Negotiating English level is mandatory.Passion for the automotive industry.If you DO NOT meet all the requirements, don't worry, we want to meet you too!Come to Valeo and discover our benefits! We offer our employees:- The chance to profit from a customized career plan in one of the most important tech-companies worldwide!- The possibility of knowing everything you need about Valeo and your new challenging position with a comprehensive integration plan and a customized buddy program- A flexible compensation plan including the possibility of taking out a health insurance and kindergarten cheekbooks- Continuous training and language courses at work- Outdoor activities, regular sport activities and access to our sponsored sports hall with a fantastic paddle tennis court - nothing will stop you!- Corporate bus in Martos- Canteen- Also you will have the opportunity to live in a great place with special surroundings close to Córdoba, Granada, Malaga, Seville...Take a look and travel with us!Don´t miss the opportunity of joining us and take advantage of being part of an international company that commits to ethics, transparency, empowerment, professionalism and teamwork. Is that you? We want to know you!Job: Customer Service ContactOrganization: Activity Supply ChainSchedule: Full timeEmployee Status: RegularJob Type: Permanent contractJob Posting Date: 2024-02-26Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable developmentMore information on Valeo:

Valeo