Empleo especializado en Informática y Telecomunicaciones
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Helpdesk
| Empresa | Maersk España, S.A. |
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| Oferta | Helpdesk - MADRID | ||
| Provincia | Pozuelo de Alarcón- Madrid - España | ||
| Perfil |
- Networking and Communications Fundamentals
- Infrastructure Awareness - PC and Application Awareness - Service Delivery Organisation Knowledge - Global and Area IS and business Awareness - Unix / Oracle fundamentals - Testing Skills - Analytical/ Problem Solving - Service Management - Customer Service and Team Focus - Effective Communication Skills - Good level of English in both written and oral is required. |
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| Experiencia | 1 año | ||
| Puesto |
• Ensure that Support Process is followed and user community is continuously informed about procedures and best practices.
• Analysing, troubleshooting and resolving problems for all Local systems and infrastructure for the Area, including call taking, problem and request logging, priority assignment according to service delivery standards, monitoring, informing users of progress, escalation as required, and closure on customer agreement to resolution • Distribution of workload amongst the Help Desk members. • Providing continuous feedback to user on status of problems and change on priorities. • Form productive and professional working relationships with Global teams, Business Help desk and other IS Operation Groups to ensure a seamless incident service • Preventing problems by analysing problems and trends, reporting problems, and making proposals to fix the cause of problems • Comply with the Change and Problem Management standards and procedures • Documenting known problem workarounds or resolution for future use by other Teams. • To produce help desk KPI’s and analyse trends, improvement plans. • To promote training plans or guides that may facilitate the troubleshooting by the user community. • Keep on continuous dialog with Super Users and identify areas of improvement. • Plan the necessary resources and overwork as result of change management on infrastructure and local applications. |
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| Jornada | Jornada completa | ||
| Tipo contrato | Indefinido | ||
| Funciones | -Helpdesk | ||
| Tecnología | Unix / Oracle fundamentals Microsoft Office 2003 support & Windows XP support Microsoft Exchange server SQL 2000 2005 . . | ||
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Otras ofertas de empleo:
helpdesk, Unix, /, Oracle, Madrid
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